Impact dashboard

The numbers behind the work

Drawn from my 2022–2025 year-end reviews and resume. Pick a view to explore.

Where a year of work goes (2022)

Support requests77Analytical reports40Development12
Self-reported in my 2022 review. Even as a new leader, 60% of my time went to support requests, which is why I pushed to build a team and automate.

2025 KPI results

Construction

-10% YoY

Cost per Mile

Composite and Passthrough Usage KPIs; 19% improvement to target.

Engineering

-7% hours

FTE Allocation

Also 5% lower headcount, year over year.

Network Reliability

$1.0M

SCTR and TSCI

$0.7M from SCTR (-0.6 pts) plus $0.3M from TSCI (-2.4 pts) in opex savings.

Dashboard sprawl, cut

Before23After1
23 Construction dashboards were consolidated onto a single launch page in 2024; the Time Tracker work retired five more.

Headline results

$97M
revenue opportunity found in "The Cost of a Missing Address"
30%
team efficiency gain while support requests grew 8% a year
15%
year-over-year Cost per Mile reduction supported by analytics
~3,500
views of the Time Tracking dashboard in 2025
23 to 1
dashboards consolidated onto one launch page
55%
fewer severity 1 and 2 defects (consulting era)

What the reviews say

Four consecutive years of upward ratings, and in 2024 my manager wrote that I “set a high bar with a high success of delivering.”

Rating labels changed with the company’s scale, so I’m showing the words rather than inventing a score.